FAQs

Frequently Asked Questions

Is SOLVÉRA jewelry waterproof?

Yes✨

Our jewelry is made using premium stainless steel with 18K PVD gold plating, making it waterproof, sweat proof, and designed for everyday wear.

How long does delivery take?

Orders are dispatched within 1–2 business days and usually delivered within 3–8 business days across India.

What if I receive a damaged item?

Please record an unboxing video and contact us within 48 hours of delivery at info@solveraofficial.com for assistance.

Will the jewelry tarnish or fade?

No 🖤
SOLVÉRA pieces are designed with anti-tarnish coating technology for long-lasting shine and durability. With proper care, your jewelry will maintain its premium finish beautifully.

Is the jewelry safe for sensitive skin?

Absolutely 🌿
All SOLVÉRA jewelry is hypoallergenic, nickel-free, and skin-friendly — comfortable for all-day wear.

Can I wear SOLVÉRA jewelry daily?

Yes 💧
Our pieces are specifically designed for everyday luxury — whether you're at work, traveling, at the gym, or attending special occasions.

What material is used in SOLVÉRA jewelry?

We use premium stainless steel with high-quality 18K PVD gold plating for superior durability, shine, and water resistance.

Do you offer Cash on Delivery (COD)?

Yes 🚚
Cash on Delivery is available across most locations in India. A small additional handling fee may apply on COD orders.

How long does shipping take?

📦 Orders are usually dispatched within 1–2 business days.
⏱ Delivery typically takes 3–8 business days depending on your location.

Do you provide free shipping?

Yes ✨
We offer free shipping on all prepaid orders across India.

What if I receive a damaged or incorrect product?

We’re here to help 💌
Please contact us within 24 hours of delivery with an unboxing video and clear images. We offer a 7-day replacement for damaged or incorrect items.

Do you accept returns?

Currently, we do not offer returns for change of mind or used products due to hygiene reasons. However, replacements are available for damaged or wrong items.

How should I care for my jewelry?

To maintain the beauty of your SOLVÉRA jewelry:

  • Store it in a dry place
  • Avoid harsh chemicals or perfumes directly on the jewelry
  • Clean gently with a soft cloth after use

How can I contact SOLVÉRA?

📧 Email: info@solveraofficial.com
💬 WhatsApp Support: +91 8755885544
🕒 Mon–Sat | 10 AM – 7 PM
We usually respond within 24–48 business hours.